FAQs

We are confident that you will find the answers to our most commonly asked queries below.

To answer any questions you have, we have split all information for our Made To Order vs. Outlet categories on our site.

Need additional help for queries such as sizing and more? Please contact customerservice@melrosehaus.com

Please note that all 'Made To Order' sales are final. As our pieces are either bespoke or made to order, production begins only once your order is confirmed. Due to the custom nature of these items, they are exempt from refunds. We kindly encourage you to shop mindfully, check measurements and ensure you’re happy with your selection before completing your purchase.

Made To Order

Enjoy free shipping on orders over £300.

Made To Order products are usually dispatched within 7 days of placing an order.

We use UPS Express to ship all of our Made To Order products, which usually takes 3-5 working days after dispatch.

We cover customs and duties worldwide for all made to order pieces.

Dispatch times can vary; please check product descriptions for specific timelines.

If you have any questions, feel free to reach out to us before placing your order. By purchasing, you agree to our store policies and terms & conditions.

All pieces are hand-crafted and made upon order. Processing can take up to 14 working days depending on the garment.

Once dispatched, you will receive tracking details via email.

Yes! If your size/colour isn’t available, we can create a custom piece for an additional fee (up to 40%).

Custom orders take 40–45 working days and are non-refundable/non-exchangeable.

Email customerservice@melrosehaus.com with your request.

Cancellations are accepted within 6 hours of ordering. All orders are made specifically for you once placed.

Sizes range from XXS–XXL depending on style. Email us for help if unsure.

We also accept custom sizing requests with an additional fee (up to 30%).

All measurements are based on the front half of the garment (many are open-back). Measure carefully before ordering.

Exchanges incur an admin fee.

Outlet

Outlet purchases are final sale — no returns or exchanges.

Free shipping on orders over £300.

Next Day and UPS Express Delivery available on Outlet items.

Import duties, taxes, and other charges are the customer’s responsibility.

Orders are processed immediately and cannot be changed or cancelled after processing.

Need help? Contact customerservice@melrosehaus.com.

Measurements are based on the front half of the garment. Please check size carefully before purchase.