Items bought in sample sale, sale or outlet are not eligible for a refund but may be returned for a credit note.
Just not for you? We have a few different options.
Exchanges(UK only)
You will be issued a store credit note.
£3 admin and restocking fee will be deducted from your credit.
Shipping for your new order will not be covered.
Refund
A refund will be issued to your original payment method.
£3.50 Royal Mail return label cost will be deducted from your refund.
£3 admin and restocking fee will be deducted from your refund.
UK customers will be presented with a Royal Mail link to create their returns label. You will have the option to drop your return off at a post office, or have it collected.
International customers will be asked to arrange their own shipping method.
Returns must be created within 14 days of receiving item. Returns will not be accepted if the item is worn, or showing signs of wear. Items must be make up, fragrance and stain free. All orders should be intact with anti return ribbon and swing tag attached. Without these, the item will be deemed ineligible for a return. We will not accept any returns that do not comply, and the cost to resend the item will be covered by the customer.
Please contact customerservice@melrosehaus.com should you need anymore assistance.